Privacy Policy
Last Updated: January 1, 2025
Superior Chemical Co. ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
Personal Information: When you register, place an order, request a quote, or contact us, we may collect your name, email address, phone number, company name, shipping address, and payment information.
Usage Data: We automatically collect information about how you interact with our website, including IP addresses, browser type, pages visited, and referring URLs.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences via our Cookie Settings.
2. How We Use Your Information
- To process orders, manage accounts, and provide customer support
- To send transactional emails (order confirmations, shipping notifications)
- To send marketing communications (with your consent)
- To improve our website, products, and services
- To comply with legal obligations
- To prevent fraud and ensure platform security
3. Information Sharing
We do not sell your personal information. We may share it with:
- Service Providers: Shipping carriers, payment processors, email platforms, and analytics services that assist us in operating the platform
- Legal Authorities: When required by law, court order, or regulatory obligation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal data for as long as your account is active or as needed to fulfill our legal, contractual, and business obligations. You may request deletion of your account and associated data at any time by contacting us.
5. Your Rights
Depending on your jurisdiction, you may have the right to: access your data, correct inaccuracies, request deletion, restrict or object to processing, and data portability. Contact us at privacy@superiorchemical.com to exercise these rights.
6. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. No system is 100% secure; we encourage you to use strong passwords and report any suspected account compromise immediately.
7. Cookies Policy
We use essential, functional, analytical, and marketing cookies. Essential cookies are required for site functionality. You may opt out of analytical and marketing cookies via your browser settings or by contacting us.
8. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this policy from time to time. We will notify registered users of material changes via email and update the "Last Updated" date at the top of this page.
11. Contact Us
For privacy-related inquiries: privacy@superiorchemical.com or visit our Contact Page.